Online ITIL Training Course

At Ritetrac Consulting we now offer Online ITIL Training from our partners.

This training programme is high impact and easy to follow at your own time while self studying for the ITIL Certification Exams

The Online ITIL® course consists of:
•    7 full length Audio-Video chapters as per ITIL® syllabus.
•    2 Full length (40 Questions, 1 hour) ITIL® Simulation Test.
•    Downloadable ITI ®V3 Foundation Prep eBook for offline reference.
•    Ideal for aspirants comfortable with self study.
•   *60 days full access.
•    Course ware accredited by APMG,CSME,TUV and SUD

30 PDUs offered
ITIL Foundation exam fee included

Learning Units:
1. Introduction to Service Management Lifecycle
   Principles of service management
   The processes
   The ITIL Service Lifecycle
2. Service Strategy
   Introduction to service strategy
   Key concepts of service strategy
   Service Startegy processes
    Demand Management
    Service Portfolio Management
    Financial Management
    Business Relationship Management
3. Service Design
   Introduction to service design
   Key concepts of service design
   Service design processes
    Service Catalogue Management
    Service Level Management
    Supplier Management
    Capacity Management
    Availability Management
    IT Service Continuity Management
    Information Security Management
    Design Coordination
4. Service Transition
   Introduction to service transition
   Key principles and models of service transition
   Service Transition processes
     Transition,planning and support
     Change management
     Service Asset and Configuration Management
     Release and deployment management
     Knowledge Management
5.  Service Operations
    Introduction to service operations
    Service operation processes
      Event Management
      Incident Management
      Problem Management
      Request Fulfillment
      Access Management
    Service Operation functions
6. Continual service Improvement
     Introduction to CSI
     Key principles and models of CSI
7. Summary and exam preparation
   Review of Key concepts

At the end of this intensive Course participants will sit for an ITIL exam prior to Certification.


The registration fee for this course is US$ 375.
Contact us on for more details.

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