Little Known facts about the ITIL® v3 Certification in Nigeria.
Little Known facts about the ITIL ® v3 Certification in Nigeria The acronym ITIL ® (IT Infrastructure Library, a set of books similar in nature to PMI’s PMBOK Guide ) or ITSM (IT Service Management – the concept of IT as a “service” to the business). ITIL started in the late 1980s when the British Central Computer and Telecommunication Agency (CCTA), now called the Office of Government Commerce (OGC), made a decision that there should be a better way for Information Technology to function. The CCTA commissioned a study group to develop a new approach to managing Information Technology. ITIL helps organizations achieve the following: ü Increase IT efficiency ü Improve quality ü ITIL brings with it a common dictionary, an item that has been lacking in the present IT world. ü Improved financial management of IT and a better matching of the services of IT to the needs of the overall organization. ü Improved relationship between IT and the org...